Frequently asked questions

What is your Refund Policy?

We offer a 30-day return policy on all unused items in their original packaging. Items must be returned in the same condition as received. Please contact our customer support to initiate a return

Do you offer free shipping?

Yes! We offer free shipping on all orders over $50 within the United States. Orders under $50 have a flat shipping rate of $5.99.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely through our payment gateway

When is customer support available?

Our customer support team is available Monday through Friday, 9AM to 5PM EST. You can reach us via email at kraftr@archhadad.online and we typically respond within 24 hours.

Can I change or cancel my order?

Yes, you can change or cancel your order within 24 hours of placing it. Please contact our customer support team as soon as possible. Once an order has been shipped, it cannot be cancelled but can be returned following our return policy.

How long does shipping take?

Orders are processed within 1-3 business days. Standard shipping within the United States typically takes 3-7 business days after processing. You will receive tracking information once your order ships.

Are your products covered by warranty?

Yes, all KRAFTR products come with a manufacturer's warranty. Warranty terms vary by product. Please refer to the product description or contact us for specific warranty information.