Refund Policy

Last updated: March 4, 2026

30-Day Return Window

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return unused items within 30 days of delivery for a full refund.

Return Requirements

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in the same condition as received

• Items must be in their original packaging

• Return must be initiated within 30 days of delivery

• Proof of purchase (order number or receipt) must be provided

How to Initiate a Return

To start a return:

1. Contact our customer support team at kraftr@archhadad.online

2. Provide your order number and reason for return

3. We will send you return shipping instructions

4. Pack the item securely in its original packaging

5. Ship the item back using the provided instructions

Refund Processing

Once we receive your returned item:

• We will inspect the item to ensure it meets return requirements

• If approved, your refund will be processed within 5-10 business days

• Refunds will be issued to the original payment method

• You will receive an email confirmation once the refund is processed

Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, etc.). In such cases, we will provide a prepaid return shipping label.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or show signs of wear

• Items without original packaging

• Items returned after the 30-day window

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.

Questions?

If you have any questions about our refund policy, please contact us at kraftr@archhadad.online. Our customer support team is available Monday–Friday, 9AM–5PM EST.